Shipping & Delivery
Preparation & packaging
Completed commissions are prepared for dispatch in reinforced packaging suitable for domestic and international delivery.
- Reinforced packaging for transit
- Minimal exterior branding
- Dispatch confirmation provided by email
Timeline
All garments are made to measure following confirmation of fabric, measurements, and finishing details. Delivery timelines vary according to fabric availability, finishing requirements, and current atelier scheduling.
- Tailoring period: Approximately 4–6 weeks following confirmation
- Transit: Approximately 3–7 business days depending on destination
- General enquiries: Usually answered within 2–4 business days
If delivery is required for a particular date or occasion, clients are encouraged to mention it during consultation.
Tracking & communication
Tracking information is provided once dispatch has been completed.
- Tracked domestic and international delivery
- Shipping confirmation sent by email
- Direct contact available for delivery-related enquiries
Global delivery
Borrigni ships internationally where courier services are available. International deliveries include the necessary customs documentation required for import processing.
- Duties and taxes may apply depending on destination country
- Customs documentation included for international shipments
- Signature confirmation may be required upon delivery
Customs and delivery enquiries may be directed to the atelier by email.
Adjustments & support
As garments are made to measure, returns are generally not accepted. Should adjustments be required following delivery, requests are reviewed individually by the atelier.
- Clients are encouraged to make contact within 7 days of delivery
- Minor adjustments may be accommodated following review
- Should an issue relating to workmanship arise, appropriate support will be arranged directly
